FAQ's
Where do you ship to?
At the moment, we’re only shipping within the UK. But we’re hoping to expand to more places in the future, stay tuned!
What is the return policy?
Something not quite right with your order? Just drop us a line within 14 days of receiving it and we’ll do our best to make things right.
Because our Yerba Mate is a food product, we can only accept returns if it arrives damaged or if we’ve sent the wrong item by mistake.
We’re happy to accept returns on our Mate Gourd & Bombilla Set and Tote Bag products within 14 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
As a small business, we do ask customers to cover the cost of return postage. Refunds are processed once we’ve received and checked the returned items. Please note that we may be unable to issue a refund if products are returned opened, used, or not in their original condition — unless they were damaged in transit.
When will I get my order?
Please allow 2-4 days for order processing and an additional 2-4 business days for shipping, depending on your location. We promise you that we try our best to fulfil orders as quickly as possible!
Where are your products manufactured?
We work closely with a small producer in Misiones, Argentina, the heartland of Yerba Mate.
Our packaging is completed in Buenos Aires before everything is carefully exported to the UK.
I entered the wrong address, can I change it?
If we've already sent you a tracking number, your best bet is to reach out directly to the carrier and request an address change.
If you recently placed your order, just shoot us a note to [EMAIL] and we will try to help you make the change before your product ships out!